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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website available at thepokies-aussie.com, marketed as "The Pokies" and referred to in these Terms as "The Pokies". By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree, you must not use the Site. These Terms are effective from 1 January 2026 and supersede all previous versions.

Definitions

For the purposes of these Terms, the following definitions apply:

  • "Operator", "we", "us", "our" means the undisclosed legal entity operating and controlling the website thepokies-aussie.com and associated mirror domains, including any parent, subsidiary, affiliate, or payment processing partner acting on its behalf. The Operator currently does not publicly disclose a registered address, company number, or confirmed active gaming licence.
  • "Site" means the website located at thepokies-aussie.com and any related subdomains or mirror domains operated by the Operator that provide access to the same gambling Services.
  • "Services" means all products and services offered on or through the Site, including but not limited to online pokies, casino games, betting features, promotional offers, bonuses, loyalty or VIP schemes, and related customer support.
  • "User", "you", "your", "Player" means any natural person who accesses the Site, creates an account, or otherwise uses the Services, whether or not they place a Bet or Wager.
  • "Account" means a unique, registered player account created by you on the Site for the purpose of accessing and using the Services.
  • "Bet", "Stake" means any amount of real money, cryptocurrency, or other monetary value placed by you on the outcome of a game, event, or other gambling activity available on the Site.
  • "Wager" means the act of staking funds (real or bonus) on a game or event, as well as the total amount staked that may be required to satisfy wagering requirements attached to a Bonus or promotion.
  • "Bonus" means any form of promotional credit, free spins, free bets, cashback, matched deposit, or other incentive granted by the Operator, which may be subject to specific conditions, wagering requirements, and expiry periods.
  • "Bonus Funds" means funds, credits, or other value granted to you as part of a Bonus or promotion and which are not directly withdrawable until relevant conditions are fulfilled.
  • "Real Money Balance" means the portion of your Account balance consisting of funds you have deposited (and any winnings derived therefrom once bonus conditions are met) that are not subject to active wagering or other restrictions.
  • "Game Provider" means any third-party studio or supplier that develops, hosts, or maintains games or software integrated into the Site.
  • "ACMA" means the Australian Communications and Media Authority, the regulator responsible for enforcing certain Australian online gambling and communications laws.
  • "Prohibited Jurisdiction" means any country, state, or territory in which online gambling via this Site is illegal or prohibited under local law, or where the Operator chooses not to offer Services.
  • "Unverified" when used in relation to licences or certifications means that, as at the last update of these Terms, the Operator's claimed Curaçao sub-licence and any ISO or similar certifications cannot be confirmed via a publicly accessible and dynamic validation source.
  • "KYC" (Know Your Customer) means the identity and verification procedures applied by the Operator, which may include collection of identification documents and information about the source of funds.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may only create an Account and use the Services if you are at least 18 years of age or older where the minimum legal age for online gambling in your jurisdiction exceeds 18. By registering, you confirm that you meet this requirement.
  • Local law responsibility: It is your responsibility to OBSERVE and comply with all laws applicable to you. The Pokies operates offshore and is listed by ACMA as an illegal offshore gambling site for Australian residents. By EXPANDING your assessment of risk, you must REFLECT on the fact that using the Site from Australia may contravene local law and provides you with no protections or recourse under Australian regulation.
  • Prohibited users: We may refuse registration, suspend, or close Accounts of persons located in Prohibited Jurisdictions, or where we reasonably suspect a breach of age, identity, or local law requirements.

Account Creation Process

  1. Registration form: To open an Account, you must complete the online registration form with accurate, complete, and truthful personal information, including (where requested) your full name, date of birth, country of residence, email address, and contact details.
  2. Email verification: We may require you to verify your email address by clicking a link sent to the address you provided. Failure to complete verification may result in restricted or blocked access to the Services.
  3. One account rule: You may hold only one Account on the Site. Creating multiple Accounts, including under different names or email addresses, is strictly prohibited and may lead to closure of all related Accounts and forfeiture of funds and Bonuses.

KYC, Identity Verification and Source of Funds

  • Document requests: At any time, including before processing withdrawals, we may request KYC documents, such as:
    • Government-issued photo identification (passport, national ID card, or driver licence);
    • Proof of address (utility bill, bank statement not older than 3 months);
    • Proof of payment method ownership (e.g., copy of bank card with masked digits, e-wallet screenshot);
    • Source of funds or wealth information where required for risk management.
  • Verification timeframe: We aim to review KYC documents within a reasonable period, but delays may occur. During verification, we may suspend deposits, bets, or withdrawals. We are not liable for any time-sensitive bets or promotions lost due to pending verification.
  • Failure to verify: If you fail to provide accurate, readable, or complete documents, or if we suspect documents are forged or misleading, we may refuse to open an Account, suspend or close your existing Account, void Bets, and withhold funds where legally permissible under the governing law of these Terms.

User Obligations and Security

  • Accuracy of data: You must keep your Account information accurate and up to date. You must promptly update any material changes, such as your email address or country of residence.
  • Password and access security: You are responsible for maintaining the confidentiality of your login credentials. You must:
    • Use a strong, unique password that you do not use on any other site, recognising the increased risk of credential-stuffing attacks in offshore gambling markets;
    • Not share your credentials with any third party or permit others to use your Account;
    • Notify us immediately at [email protected] if you suspect unauthorised access.
  • Account responsibility: All activity carried out through your Account, including Bets, deposits, withdrawals, and participation in promotions, is deemed to have been carried out by you. We are not liable for losses arising from unauthorised use of your Account where you have failed to take reasonable steps to protect your credentials.

Betting & Gameplay Rules

General Betting Rules

  • Game rules: Each Game on the Site is governed by its specific rules and payout tables, as provided by the relevant Game Provider. By placing a Bet, you confirm that you have read and understood the applicable Game rules.
  • Minimum and maximum stakes: The minimum and maximum Bets vary by Game and may be adjusted at our discretion. The available bet limits are displayed in the interface of each Game and form part of these Terms.
  • Bet acceptance: A Bet is considered accepted once it has been processed and confirmed by our servers. Once accepted, the Bet cannot normally be cancelled or amended by you. We may, in limited circumstances, void or adjust Bets as described below.
  • Game availability: We may add, suspend, or remove Games at any time for technical, commercial, or legal reasons. Bets already placed on Games that become unavailable will be settled according to the Game outcome determined before suspension, or voided if no determinable outcome exists.

Cancellation, Voiding and Modification of Bets

  • Operator error: If, due to a technical or human error, a Game, odds, or payout is offered or settled incorrectly (including obvious mispricing, malfunction-induced outcomes, or software bugs), we may:
    • Void the affected Bets;
    • Adjust the settlement to what it would have been absent the error; or
    • Roll back the Game round and restore your balance to its previous state.
    Our decision will be final, subject to the limitation of liability provisions below.
  • Player misuse or fraud: Where we suspect collusion, cheating, exploitation of software or connectivity glitches, "advantage play" that breaches Game Provider or Operator rules, or any fraudulent behaviour, we may suspend Bets, freeze your Account, and void winnings pending investigation.
  • Force majeure: If a Game round is interrupted by a system failure, network outage, or other force majeure event, the official record on our or the Game Provider's servers will determine the outcome. If no final outcome is recorded, the round will be voided and the Bet amount returned to your balance.

Live Casino, Chats and Player Conduct

  • Respectful behaviour: You agree to behave respectfully towards other Players, live dealers, and staff. In any live chat or interactive feature, you must not:
    • Use abusive, harassing, defamatory, racist, sexist, or otherwise offensive language;
    • Promote violence, illegal activities, or discrimination;
    • Spam, advertise, or solicit other users for any commercial purpose.
  • No collusion or unfair play: You must not collude with other Players, use bots, scripts, automated tools, or exploit any technical vulnerability. You must not share real-time Game data or signals designed to grant you or others an unfair advantage.
  • Monitoring and sanctions: We may monitor gameplay and chat activity and may:
    • Issue warnings;
    • Mute or restrict chat access;
    • Suspend or close Accounts;
    • Void Bets and confiscate funds derived from misconduct.

Bonus Terms

General Bonus Conditions

  • Promotional nature: Bonuses are offered at our discretion for promotional purposes and may be granted, modified, or withdrawn without prior notice, subject to any specific terms in the individual promotion.
  • Specific terms prevail: Each Bonus or promotion (including welcome offers, free spins, reload Bonuses, cashback and VIP rewards) may have its own specific terms displayed on the promotion page. In case of conflict between these Terms and the specific promotion terms, the latter will prevail for that promotion.
  • Single participation: Unless explicitly stated, each promotion is limited to one per person, household, IP address, device, payment method, or shared computer environment (e.g., internet café).

Activation and Wagering Requirements

  • Activation: Bonuses may require:
    • Opt-in on the promotion page or in your Account;
    • A qualifying deposit or Bet meeting minimum amount criteria;
    • Entry of a valid bonus code.
    Failure to follow activation instructions may result in you not receiving the Bonus.
  • Wagering ("playthrough"): Unless otherwise stated:
    • Deposit Bonuses typically carry a wagering requirement of a multiple of the Bonus and/or deposit amount (e.g., 30x Bonus), which must be met before Bonus Funds and any winnings derived from them become withdrawable;
    • Different Games may contribute differently towards wagering (for example: standard pokies 100%, table games and live casino 10% or 0%), as specified in the promotion details.
  • Time limits: Bonuses and free spins are generally subject to expiry periods (e.g., 7 - 30 days from activation) within which wagering must be completed. Unused or partially used Bonuses after expiry will be removed along with any winnings derived solely from Bonus Funds.

Prohibited Games, Bets and Actions

  • Irregular play: The following practices may be considered irregular, abusive, or bonus fraud and may lead to confiscation of Bonus Funds and winnings:
    • Placing equal, zero-margin, or low-risk Bets (e.g., backing both sides of an outcome) primarily to meet wagering;
    • Using strategies that artificially prolong Game sessions with minimal risk to clear Bonuses;
    • Delaying the outcome of a Game round or free spin feature (e.g., by closing the Game) when playing with Real Money, then resuming the Game after a Bonus is activated;
    • Exceeding maximum bet limits per spin/round while wagering a Bonus (such as a fixed maximum amount per spin, as specified in the promotion terms).
  • Game restrictions: Certain Games or Game categories may be excluded from Bonus wagering or contribute at a reduced rate. Details are provided in the specific Bonus terms and may change over time.

Combination of Promotions

  • No automatic stacking: Bonuses and promotions cannot generally be combined unless explicitly allowed. Only one active Bonus may be wagered at a time.
  • Bonus queueing: If you accept a new Bonus while another Bonus is active, the existing Bonus may be cancelled, and any associated Bonus Funds and pending wagering requirements may be forfeited, unless stated otherwise.
  • Cashback and loyalty: Loyalty rewards or cashback payments may have separate conditions and may or may not be subject to wagering, as specified in the relevant offer.

Payments & Withdrawals

Deposits

  • Payment methods: Subject to availability in your region, you may deposit using:
    • Bank cards (e.g., Visa, Mastercard);
    • E-wallets and online payment services;
    • Bank transfer or local payment methods, including PayID-style solutions where supported via third-party processors;
    • Cryptocurrencies, where offered.
    Payment processing is typically facilitated through third-party processors or intermediary entities, which may be located in Cyprus, Eastern Europe, or other jurisdictions.
  • Ownership of funds: You must only use payment methods that are registered in your own name. We may request evidence of ownership. Use of business accounts or third-party accounts without permission is prohibited.
  • Deposit limits and fees: Minimum and maximum deposit limits apply and are displayed in the cashier section. We do not generally charge deposit fees, but your bank, card issuer, or payment provider may impose fees or foreign exchange charges.
  • Availability of funds: Deposited funds are usually credited to your Account promptly after authorisation. However, delays may occur due to external banking or network issues, for which our liability is limited as described below.

Withdrawals

  • General conditions: You may request withdrawals from your Real Money Balance, subject to:
    • Completion of any applicable wagering requirements;
    • Successful completion of KYC and anti-fraud checks;
    • Compliance with these Terms and the rules of promotions.
  • Payment routes: Withdrawals will generally be processed using the same method and to the same account used for deposits, where technically and legally possible. We may, at our discretion, offer alternative payout methods via third-party processors.
  • Processing times: We aim to review and process withdrawal requests within a commercially reasonable timeframe (for example, within several business days), but timing may be extended due to KYC checks, processor delays, or other factors beyond our control.
  • Limits and fees: We may impose daily, weekly, or monthly withdrawal limits, as well as minimum withdrawal amounts. Any such limits will be displayed in the cashier section. While we aim not to charge withdrawal fees, certain payment providers may impose charges or conversion fees.

Refunds, Chargebacks and Reversals

  • No guaranteed refunds: Once a deposit has been wagered, full or partial refunds are generally not provided. We may, at our sole discretion, review refund requests in exceptional circumstances.
  • Chargebacks: If you initiate a chargeback or payment dispute, we may:
    • Deduct the disputed amount from your Account balance;
    • Freeze or close your Account;
    • Share relevant information with payment providers and credit institutions to contest the dispute;
    • Seek recovery of outstanding amounts via lawful collection methods.
  • Bonus-related refunds: Where Bets placed with Bonus Funds are refunded or voided, such refunds will generally be credited back as Bonus Funds, subject to the same conditions and wagering requirements as originally applied.

Player Funds and Insolvency Risk

  • Non-segregated funds: Player deposits and balances are not held in a segregated or trust account. As an effectively unregulated offshore operator without verified active licensing, your funds are exposed to operational and insolvency risks.
  • Insolvency consequences: In the event of insolvency, closure, regulatory blocking (e.g., by ACMA or other authorities), or seizure of domains, you may be treated as an unsecured creditor with no priority, and you may lose some or all of your balance. You acknowledge and accept this risk as a condition of using the Site.

Limitation of Liability

Operator Obligations

  • Fairness and accuracy: We aim to provide Games and Services that function according to their rules and, where applicable, the random number generator (RNG) used by the Game Providers. We rely on Game Providers for the integrity of their software and on standard SSL encryption to protect data in transit.
  • No regulatory guarantee: As of late 2024 and continuing into 2026, there is no verifiable active licence under Curaçao eGaming or any Australian authority for The Pokies. You understand that no governmental or independent regulatory body supervises our operations, and there is no official complaints or dispute resolution body overseeing our Services.

Exclusions of Liability

  • Technical failures: To the maximum extent permitted by applicable law, we are not liable for:
    • Interruptions, delays, or loss of data due to system failures, server downtime, maintenance, cyberattacks, or software bugs;
    • Network, internet, or device issues on your side that affect your ability to access the Site or complete Bets;
    • Errors in data transmission or display, including incorrect balances or misaligned animations not supported by server records.
  • Indirect and consequential loss: We are not liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, business losses, data loss, or reputational harm, arising out of or in connection with your use of the Site or Services.
  • Regulatory and blocking actions: We accept no responsibility for any loss you suffer due to governmental or regulatory action, including domain blocking, IP blocking, or payment restrictions imposed by ACMA or other authorities, which may prevent you from accessing the Site or withdrawing funds.

Maximum Liability

  • Monetary cap: Without prejudice to mandatory legal rights that cannot be excluded, our total aggregate liability to you for any claim arising out of or relating to a particular Bet, Game round, or transaction is limited to the lesser of:
    • The actual amount of the Bet or Stake placed on the Game or transaction giving rise to the claim; or
    • The amount actually lost by you in relation to that specific Bet, Game round, or transaction.
  • Overall cap: Our total cumulative liability to you for all claims arising under or in connection with these Terms and the Services shall not exceed the total amount of deposits you have made into your Account via the Site during the six (6) months immediately preceding the event giving rise to the claim.

Intellectual Property Rights

Ownership of Content and Software

  • Proprietary rights: All intellectual property rights in and to the Site and Services, including but not limited to text, graphics, logos, trademarks, audio-visual content, Game names, software, source code, user interfaces, and underlying technology, are owned by the Operator or licensed from third-party Game Providers and other licensors.
  • Limited licence: Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Site and Services solely for your private, non-commercial entertainment.

Prohibited Uses

  • No copying or distribution: You must not copy, reproduce, modify, publicly display, distribute, transmit, translate, reverse engineer, decompile, disassemble, or otherwise exploit any part of the Site, software, or content, except as expressly permitted by mandatory law.
  • No automated access: You must not use robots, spiders, scraping tools, or other automated means to access, collect, or index any portion of the Site or its content.
  • Trademarks: All trademarks, service marks, and trade names displayed on the Site (including "The Pokies") belong to their respective owners and may not be used without prior written permission.

Privacy & Data Protection

  • Privacy policy: Your personal data is collected and processed in accordance with our Privacy Policy, which forms an integral part of these Terms. By using the Site, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your data as described therein.
  • Data security: The Site uses standard SSL encryption (e.g., Let's Encrypt R3 certificates) to protect data in transit. However, we do not hold ISO 27001 or similar formal security certifications. You should use unique email addresses and passwords and be aware of heightened risks of data sharing with affiliate networks and credential-stuffing in offshore gambling markets.

Changes to Terms

  • Right to amend: We may modify, update, or replace these Terms at any time to REFLECT changes in our Services, legal requirements, or operational practices.
  • Notification methods: Where feasible, we will notify you of material changes by one or more of the following means:
    • Posting the updated Terms on the Site with a revised "effective date";
    • Displaying an in-Site banner, pop-up, or notification upon your next login;
    • Sending an email to the address associated with your Account.
  • Acceptance of changes: Your continued use of the Site or Services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must immediately cease using the Site and request closure of your Account.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for action: We may suspend, restrict, or close your Account, and/or withhold funds where permitted, in circumstances including but not limited to:
    • Violation of these Terms or applicable Game rules;
    • Suspicion of fraud, money laundering, collusion, or other criminal activity;
    • Provision of false, misleading, or incomplete KYC information;
    • Chargebacks or payment disputes initiated by you;
    • Abusive behaviour towards staff or other Players;
    • Use of the Site from a Prohibited Jurisdiction or suspected breach of local law.
  • Investigation period: During any investigation, we may freeze your Account and suspend access to funds. We will endeavour to complete investigations within a reasonable time, but complex cases may take longer.

User-Initiated Closure

  • Voluntary closure: You may request the closure of your Account at any time by contacting customer support. Before closure is completed, we may ask you to withdraw your eligible Real Money Balance, subject to standard verification.
  • Effect of closure: Upon closure:
    • Your access to the Site and Services will cease;
    • Any active Bonuses or promotional entitlements will be cancelled and forfeited;
    • We may retain records as required for legal, regulatory, or internal risk management purposes.

Refund of Funds on Termination

  • Lawful balances: Where your Account is closed (by you or by us) and no breach of these Terms or applicable law is established, we will, subject to KYC checks, pay out your remaining Real Money Balance through a mutually agreed payment method, subject to technical feasibility and applicable limits.
  • Confiscation in case of breach: If we determine that you have materially breached these Terms, engaged in fraud, or used the Site unlawfully, we may confiscate Bonuses and related winnings, and, where permitted by law, all or part of your Real Money Balance.

Governing Law & Jurisdiction

  • Non-Australian regulation: The Pokies operates as an offshore online gambling site that is not licensed or regulated by any Australian authority and is listed on the ACMA illegal offshore gambling sites blocklist. Australian law may prohibit you from using the Services from within Australia, and no Australian consumer protection regime applies to your use of the Site.
  • Governing law: In the absence of a clearly disclosed operator jurisdiction, you agree that, to the maximum extent permitted by conflict-of-laws principles, these Terms and your use of the Services are governed by the laws of the jurisdiction where the Operator is effectively established or primarily operates its servers and payment processing, as determined solely by the Operator. Where this choice is not recognised by a competent court, the law of the forum with the closest connection to the dispute may apply.
  • Dispute resolution: In the event of a dispute between you and us:
    • You should first contact customer support at [email protected] to attempt an informal resolution;
    • If no resolution is reached, any dispute, controversy, or claim arising out of or relating to these Terms or the Services that cannot be resolved amicably shall be submitted to the competent courts or, where mutually agreed in writing, to private arbitration in a venue selected by the Operator.
  • No statutory ADR: There is no guaranteed access to an independent statutory alternative dispute resolution (ADR) body for Players using this offshore Site.

Contact Information

  • Customer support:
  • Telephone: No telephone support number is currently specified. All communications should be made via email or the contact options available on the Site.
  • Mailing and legal address: A physical mailing or registered legal address for the Operator is not publicly specified. Any formal notices or legal correspondence should initially be sent by email to [email protected], marked "Legal Notice", pending provision of a dedicated correspondence address by the Operator.